Privacy Policy | PC-Servicepartner

This Privacy Policy governs the manner in which PC-Servicepartner collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://pc-servicepartner.de website (“Site”). This privacy policy applies to the Site and all products and services offered by PC-Servicepartner.

We are delighted that you have shown interest in our company. Data protection is of a particularly high priority for the management of PC-Servicepartner. The use of the Internet pages of PC-Servicepartner is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address or telephone number of a data subject, shall always be in line with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to PC-Servicepartner. As the controller, PC-Servicepartner has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

1. Definitions

Our data protection declaration is based on the terms used by the European legislator for the adoption of the GDPR. We use, inter alia, the following terms:

Personal data – any information relating to an identified or identifiable natural person (“data subject”).
Data subject – any identified or identifiable natural person whose personal data is processed by the controller.
Processing – any operation performed on personal data, whether or not by automated means, such as collection, recording, storage, use, disclosure or erasure.
Restriction of processing – the marking of stored personal data with the aim of limiting their processing in the future.
Profiling – any form of automated processing used to evaluate certain personal aspects of a natural person.
Pseudonymisation – processing personal data so that it can no longer be attributed to a specific data subject without additional information.
Controller – the natural or legal person that determines the purposes and means of the processing of personal data.
Processor – a natural or legal person that processes personal data on behalf of the controller.
Recipient – a natural or legal person to which personal data is disclosed.
Third party – a natural or legal person other than the data subject, controller or processor.
Consent – any freely given, specific, informed and unambiguous indication of the data subject’s wishes.

2. Name and address of the controller

Controller for the purposes of the GDPR and other data protection laws applicable in the Member States of the European Union is:

PC-Servicepartner
Alte Dorfstr. 1
22929 Rausdorf
Deutschland
Phone: 040 530 212 78
Email: zentrale@pc-servicepartner.de
Website: pc-servicepartner.de

3. Cookies

The Internet pages of PC-Servicepartner use cookies. Cookies are text files that are stored in a computer system via an Internet browser. Through the use of cookies, we can provide the users of this website with more user-friendly services. The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Already set cookies may be deleted at any time via an Internet browser or other software programs.

4. Collection of general data and information

The website collects a series of general data and information when a data subject or automated system calls up the website. This data is stored in the server log files and may include browser types and versions, the operating system used, the referrer, sub-websites, the date and time of access, an IP address and the Internet service provider. When using this data, PC-Servicepartner does not draw any conclusions about the data subject. This information is needed to deliver and optimize the content of our website, ensure the long-term viability of our systems and provide law enforcement authorities with information necessary for prosecution in the event of a cyber-attack.

5. Contact possibility via the website

The website contains information that enables quick electronic contact as well as direct communication with us, including a general e-mail address. If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted is automatically stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

6. Routine erasure and blocking of personal data

The controller processes and stores the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as required by the European legislator or other legislators. If the storage purpose no longer applies or a prescribed storage period expires, the personal data is routinely blocked or erased in accordance with legal requirements.

7. Rights of the data subject

Each data subject has, among others, the following rights granted by the European legislator:

Right of confirmation and access to their stored personal data.
Right to rectification of inaccurate personal data.
Right to erasure (right to be forgotten), where one of the legal grounds applies.
Right of restriction of processing.
Right to data portability in a structured, commonly used and machine-readable format.
Right to object to processing based on legitimate interests or for direct marketing.
Rights regarding automated individual decision-making, including profiling.
Right to withdraw data protection consent at any time.

To exercise any of these rights, a data subject may at any time contact any employee of the controller.

8. Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing for which we obtain consent. Where processing is necessary for the performance of a contract, it is based on Art. 6(1) lit. b GDPR. Where processing is required to fulfil a legal obligation, it is based on Art. 6(1) lit. c GDPR. In rare cases processing may be based on Art. 6(1) lit. d GDPR to protect vital interests. Finally, processing may be based on Art. 6(1) lit. f GDPR (legitimate interests).

9. Legitimate interests pursued by the controller

Where processing is based on Art. 6(1) lit. f GDPR, our legitimate interest is to carry out our business in favour of the well-being of all our employees and shareholders.

10. Period for which the personal data will be stored

The criterion used to determine the storage period is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment or initiation of a contract.

11. Provision of personal data

The provision of personal data is partly required by law (e.g. tax regulations) or can result from contractual provisions. The non-provision of personal data may have the consequence that a contract with the data subject could not be concluded.

12. Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

How we use collected information

PC-Servicepartner may collect and use Users’ personal information for the following purposes:

To improve customer service and respond to support needs more efficiently.
To improve our Site based on the feedback you provide.
To send periodic emails and respond to inquiries, questions and other requests. Users may unsubscribe at any time.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.

Sharing your personal information

We do not sell, trade or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates.

Third party websites

Users may find content on our Site that links to the sites and services of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites may have their own privacy policies.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to analyze the use of the website. In the case of activation of IP anonymization, your IP address is truncated within the Member States of the European Union or other parties to the Agreement on the European Economic Area. You may refuse the use of cookies via your browser settings or install the opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

Changes to this privacy policy

PC-Servicepartner has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for changes. Your continued use of the Site following the posting of changes will be deemed your acceptance of those changes.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.

Contacting us

If you have any questions about this Privacy Policy or your dealings with this site, please contact us.